Effective Date: September 15, 2025
At JoyLife, we strive to provide a seamless and enjoyable experience for all users of our social networking platform (the "Services"). This Refund Policy outlines the terms under which refunds may be issued for any paid services, subscriptions, or features offered through JoyLife, including those related to our monetization practices in compliance with Google’s policies (e.g., AdSense or other advertising programs). If you have any questions, please contact us at [email protected].
JoyLife offers certain premium features, subscriptions, or in-app purchases (e.g., SuperGrok or other paid plans). Refunds are subject to the following conditions:
Non-Refundable Services: Unless otherwise stated, all payments for subscriptions, premium features, or in-app purchases are non-refundable. This includes monthly, annual, or one-time fees for access to enhanced features or ad-free experiences.
Trial Periods: If you subscribe to a paid service that includes a free trial, you may cancel during the trial period without charge. No refunds will be issued for subscriptions canceled after the trial period ends.
Technical Issues: If you experience technical issues that prevent access to a paid feature, please contact us within 7 days of purchase. We may issue a refund or credit at our discretion after verifying the issue.
Accidental Purchases: If you believe a purchase was made in error, contact us within 7 days of the transaction. Refunds for accidental purchases are not guaranteed and will be evaluated on a case-by-case basis.
JoyLife participates in Google’s monetization programs (e.g., AdSense) and adheres to their policies (available at https://support.google.com/adsense/answer/48182). Refunds related to advertising or monetized features are subject to the following:
Invalid Activity: If a refund request is related to advertising activity (e.g., invalid clicks or impressions), we will review the request in accordance with Google’s policies. Refunds will only be issued if required by Google’s terms or applicable law.
Advertiser Refunds: If you are an advertiser on JoyLife, refund requests must comply with our advertising agreements and Google’s policies. Contact us for details.
You may cancel a recurring subscription at any time through your account settings or by contacting us at [email protected].
Cancellation will take effect at the end of the current billing cycle, and no partial refunds will be issued for the remaining period.
Upon cancellation, you will retain access to premium features until the end of the paid period.
If you purchased a subscription or in-app feature through a third-party platform (e.g., Apple App Store, Google Play Store), refund requests are subject to the policies of that platform:
Apple App Store: Request refunds through Apple’s support at https://support.apple.com/billing.
Google Play Store: Request refunds through Google Play at https://support.google.com/googleplay/answer/2479637.
JoyLife cannot process refunds for purchases made through third-party platforms.
We may issue refunds in exceptional circumstances, such as:
Legal requirements in your jurisdiction.
Significant service disruptions attributable to JoyLife that we cannot resolve within a reasonable timeframe.
Other cases at our sole discretion.
To request a refund:
Contact us at [email protected] with your account details, purchase information, and reason for the request.
Submit your request within 7 days of the purchase or issue, unless otherwise required by law.
We will review your request and respond within 5-7 business days.
We may update this Refund Policy at any time by posting the revised version on the Services. We will notify you of material changes via email or in-app notice. Continued use of the Services after changes constitutes acceptance.
For refund-related inquiries, please contact:
Email: [email protected]
Address: JoyLife Inc., 1234 Community Lane, San Francisco, CA 94105, USA
By using JoyLife’s paid services, you acknowledge and agree to this Refund Policy.
